Frequently Asked Questions
Everything you need to know about your Onia experience.
What is Onia's shipping policy?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping times vary by destination.
How do I return or exchange an item?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please visit our returns portal to start your request.
How do I find my correct size?
Each product page features a detailed size guide. Our garments are generally true to size, but we recommend checking specific measurements for our tailored swim and resort wear.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Shop Pay.
How should I care for my Onia garments?
To maintain the quality of your apparel, we recommend rinsing swimwear in cold water after use and following the specific care label instructions for our linen and knitwear collections.
Can I track my order?
Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.